Eclipse Completes Dramatic Branch Transformation in Waynesboro, Tn
Eclipse Brand Builders recently renovated approximately 2,450 square feet of Peoples Bank’s branch office in Waynesboro, TN to transform it from a dated, 1970’s appearance and transaction-focused banking experience to an energetic and inviting customer experience focused on customer interaction and service.
The dramatic transformation of the bank’s lobby included replacing the traditional 5-station teller line with a custom designed 2-station teller pod, equipped with a teller cash recycler, and an additional custom teller kiosk, also equipped with a teller cash recycler, for overflow transactions during peak volume periods.
The shift from a high-volume, transaction-focused banking methodology (i.e. teller line) to a customer friendly, dialogue-focused banking methodology, with an open floor plan and employees who are cross-trained to serve all customer needs, creates a more inviting and interactive customer experience.
AFTER PHOTO – Peoples Bank, Waynesboro, TN
In addition to transforming the way customers experience the bank, Eclipse provided all new flooring, ceilings, lighting, interior windows, and furniture for the project, as well as a custom online banking kiosk, refreshments bar with a café table and chairs, and an inviting waiting area.
Established in 1890, Peoples Bank was founded with the intent to serve the people of Wayne County, Tennessee, while upholding a set of unwavering core values, including honesty, community, customer service and profitability. Peoples bank also understands the need for change as a way of life.
As stated on the Bank’s website, “Change is a way of life for bankers. As the circumstances of the banking environment change, so will our bank.” And so it has done over the years, with the most recent and transformative change taking place with this project to better serve the Bank’s customer in Waynesboro.
Eclipse Brand Builders was selected to provide turnkey design-build services for the project, including architecture, engineering, interior design and full-time on-site construction management. Eclipse executed the construction of the project using local sub-contractors and local suppliers for all labor and building materials through a competitive bid process, keeping construction dollars in the community.
Please contact us for more information.